Thunlit provides quality warranty up to 1year accordingly. Which means, for table lamp, quality warranty may be 1 year, and for some other products like pen, electronitc product accesory, it will not be 1 year. For warranty support, please send email to firstname.lastname@example.org
Please find out more about Thunlit warranty in the following regulations:
Thunlit warranties its products to be free from defects in materials and workmanship within 1 year accordingly from the date of initial purchase, provided that the products operate normally in the normal environment as required. If the product is damaged due to illegal operations, we will not issue any payment compensation. This limited warranty does not cover failures due to abuse, accidental damage or repair or attempted repair by anyone other than Thunlit. We promise that we will not bear any responsibility for any damage or loss occurred on the way to and from the buyer. This warranty is the original purchaser's personal warranty and has no right to transfer. This guarantee gives you specific legal rights, and you may have other related rights that vary from state to state.
When returning items due to quality problems, the responsibility to pay the return shipping depends on the actual problem of the items you want to return.
Shipping costs must be covered by buyer in the following situations:
1. If the returned product claims to have quality defects, but the Thunlit quality control department finds that the product is still in working condition.
2. Except for proven defects, products returned for any reason will not be accepted.
3. Warranty claims for products purchased outside the original country of purchase.
4. Buyer’s accidental returns.
5. Costs associated with unauthorized returns (any returns that exceed the approved warranty process).
6. Returning defective items in international shipping.